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AirAsia X Berhad • Annual Report 2014
A second batch of cabin crew leaders, also known as
Pursers, embarked on the SOAR@X programme in March
2014, focusing on improved communication with their
teams, encouraging greater input from all cabin crew
members; and mentoring junior crew members to help
them learn the ropes faster. Following the programme,
our Allstars got to share their experiences and knowledge
on team engagement and efficiency best-practices at an
afternoon tea session hosted by the management and
operations team of Ritz-Carlton Hotel, Kuala Lumpur.
2014 also saw the People Department introducing a new
programme, JET@X, to take the facilitation and coaching
skills of our pilot instructors to the next level. Type Rating
Instructors (TRIs) and Ground Training Instructors (GTIs)
went through strenuous five-day training that also included
an assessment of facilitation and coaching competencies.
Working closely with the Training and Standards team
in the Flight Operations Department, the programme
addresses requirements listed by the Department of Civil
Aviation (DCA).
For our frontliners, the focus this year was on developing a
coaching culture, with two-day Coaching Skills workshops
and Train-the-Trainer programmes to equip senior ground
crew with the skills to train new recruits. This team played
a critical role in the opening of klia2, when members
worked in shifts to ensure 24-hour supervision to help
guests navigate the new airport, concentrating on key areas
such as the check-in counters, international departure
hall and transfer desks. Our volunteers, meanwhile,
formed an integral part of a 300-strong Allstar volunteer
contingent from across the AirAsia Group that supported
the operations teams, assisting guests at multiple spots
in the departure, arrival and transfer gates during the early
weeks of the new terminal operations.
Safety at Work
As stated in our corporate values, AirAsia X adopts zero tolerance to unsafe practices and strives for zero accidents through
a strong safety culture, proper training, work practices, risk management and adherence to safety regulations at all times.
Safety has always been a priority at AirAsia X, particularly for pilots and engineers, and is another key area of focus in the
workplace for both cabin crew and ground staff.
Every employee in AirAsia X, regardless of roles and responsibilities, is required to undergo safety awareness sessions
regularly on topics relating to the importance of proactive reporting, human factors awareness as well as updates on the
latest safety issues within the industry.
AirAsia X is committed to building a robust Safety Management System (SMS) that overlooks every aspect of our operations.
For safety in cabins, for example, it provides guidelines from having an optimum cabin design to the safe operation of
equipment, procedures, crew training, human performance and passenger management. Cabin safety trends, findings,
safety reports, flight medical incidents and flight attendant academic performances are meticulously monitored and used
to further improve cabin operations. A group of dedicated Cabin Safety Examiners has been working proactively to identify
safety issues by focusing on the four key pillars of SMS, namely Safety Policy, Risk Management, Safety Assurance and
Safety Promotion.
Apart from the yearly recurrent classes, flight attendants are reminded of safety procedures via regular communiques,
relevant articles or newsletters and face-to-face dialogue sessions with cabin safety team. In 2014, a campaign was held
to create awareness of new cardio pulmonary resuscitation (CPR) procedures. A session to provide flight attendants and
ground personnel hands-on practice on the new CPR techniques was attended by 366 Allstars.
Besides our well-established safety reporting system, we have adopted another channel where our pilots meet monthly to
discuss safety concerns, allowing us to detect hazards early and stay ahead of any unwanted incidents. In addition, we keep
our pilots updated on incidents within the AirAsia Group and the aviation industry via safety notices to further enhance their
safety awareness. Meanwhile, for our regular flight simulator training sessions, we adopt an evidence-based approach,
making use of critical incidents within the industry which increase our pilots’ awareness of red signals in actual flights
enabling them to identify potential hazards early.
The effectiveness of these safety initiatives, and hence the “safety strength” of AirAsia X, is monitored regularly by a set
of Safety Performance Indicators. Over the years, we have seen an improvement in our safety performance, and particularly
in a marked drop in deviations from pilot standard operating procedures (SOPs) representing “significant risk”, from 2.3%
in 2010 to 0.4% in 2014.
Sustainability Report
6.00%
4.97%
3.25%
2.49%
1.36% 1.43%
2.30%
1.62%
0.50% 0.44% 0.40%
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
2010
2011
2012
2013
2014
Level 3
Level 2
